I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. Thank you very much for contacting us. Transportation to Hyatt Zilara Cancun . I do not recommend this Tulum Xel ha package. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Our arrival was without issues. Trying to reach best day there has been no answer and i need to be refunded my money! Respectfully: Over 1,000,000 pictures Be warned, dont use this company!!!! You can cancel this booking up to 24 hours in advance for a full refund. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Ver en el mapa. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Lote 7 SM. Dear Guest: In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. We had trsf to and from airport via BD via our tour operator, Westjet. The meals on the excursions were awesome! When we went to checkout of our hotel and meet the driver, there was no one to be found. Amazing time in Tulum ! Finally, the whole ride took 30 min, no traffic on the way. 10. It will be our pleasure to serve you. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. . For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Datos. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We have a fleet of modern vehicles for passenger transfers. We found our way to the BD Experience section and checked in. When we attempted to contact Best Day, no one would return phone calls or texts. Av. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Hilde Bec. My trip was booked AND payed 2 times due to a failure of the system. 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When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. Dear Guest: We were not happy. BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. But we have to stand in line for ferry for 2 hours. Shame on you Bd, what a bad organisation !!!! Hola, puedo llevar conmigo a mi mascota? Yes Best Day Tours was the same as BD. Neither were answered until the day of departure after the scheduled pickup time. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. BD Experience: Good way to get from the airport to the hotel. how to we confirm our pickup. We have used BD the last 3 years. You can cancel this reservation up to 24 hours in advance for a full refund. Main attractions are paid extra: swimming with dolphins another US$100. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. We booked our trip through Costco. My confirmation came from Costco who made my reservations. Misleading in tours. Shame on you Bd, what a bad organisation !!!! Not sure? We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. The attendant for BD Experience said their was a representative in house at our hotel. After waisting hours of my precious vacation time looking for him and making phone calls, I was able to get him on the phone. By BD Experience. They're very helpful. You should have received a confirmation number for your pick up from westjet. Do yourself a favor and just take a cab. I tried to submit a comment online, but it would not go through. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Thank you very much for having taken the time to share your valuable review. They are the only transfer service I use in Mexico. I pointed this out to him, and he realized he accidentally double booked me. Dear Guest: 10. Disgusting. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Well he walked away and said the car would be there shortly. I feel they are dishonest. Versace Yellow Diamond 50ml in Cancun duty free shops. Wasn't expecting such an outstanding service. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. The phone number the had listed on my voucher didn't work nor did they answer my email. Flight changed to 6:50 on Thursday Jan 5. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. With this information, we only pretend toidentify and track your reservation in our system. In cash. We we're praying to make it in one piece. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " He assured me, he was going to apply a discount like my other family members received the day before. WestJet needs to find a different company to use. Max. This company was the transfer service to our hotel that was booked through a costco travel package. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Corporate Offices in Mexico We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. This delayed our trip for an hour. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. It will be our pleasure to serve you. Book your Standard . Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). The kids loved the tours! BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. 15 tht of july , of course no reaction of this corrupt organisation ! Dear Mr. Williford I want to confirm a transfer booked through American Airlines. We have a fleet of modern vehicles for passenger transfers. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. They're very helpful. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. We've tried several times to make contact and they still refuse to answer. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Flight changed to 6:50 on Thursday Jan 5. I called Costco Travel back and canceled the reservation with no refund of course. Then headed to Tulum. And reserved a private car through them. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We were not happy. De cancun a playa del carmen, es raza pequea denteo de su maleta. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms.
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