shopee for security reasons we cannot process your request

Today I received and email stating Shopee needs a copy of my passport. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Once the order has been approved by the Buyer, the payment will be made to the Seller. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Valid photo ID (e.g. But if you try it out it says: We're sorry We cannot process your request . I had the same case with you. supplier invoice, receipts, etc) if your product is under review Shopee. Proof of purchase (e.g. ", MacBook The product you received is a faulty one. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. "Mr" or change the offending word and the order goes through fine. Account deletion requests are subject to approval. So what to do now? Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. I'm sorry to hear you're receiving an error when trying to link a bank. Starting from the ShopeePay balance, transaction list, account age, etc. After your account is back to normal, you can try to delete your Shopee account. I dont use spaylater and I have shopeepay balance in their system. Cos CS also do not know what happen to your case I think they just hate the idea of people earning credits easily. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. Answer (1 of 5): There are 2 ways to verify your shopee account. I went as far as filing a complaint witht the DTI Philippines. A copy of business license / SSM registration (if applicable). Its a very stupid discussion. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Always get flagged for security reasons for us. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". this is terrific idea well done.. these things are observed by all the users . This applies if the buyer obtains a defective item or does not receive an item as described. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. You are viewing the PayPal Community Archives. Click the menu icon at the top left of you. Not to mention, their customer service sucks! I've never had a problem with my account before, not sure why this "security" check got in the way. By browsing this website, you consent to the use of cookies. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. I am planning to file a complaint with DTI. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Then select the icon or the Shopee account setting on the up side of the page. Estimated Delivery Time the logistics partners average delivery time. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. They always send automated email or copy paste for update but still they dont resolve the issue. The solution is simple, albeit with a subtle hint of racism. Then communicate with Shopee Malaysia customer service. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. I just want to get my money back. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. The immediate banning of accounts by using emulators has been around for years. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Hopefully this is removed sometime soon. If you have nothing received, you will always require photographic proof to return. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. only. Share your photos and videos with others to prove the truth of your words. Otherwise, the request will be denied. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). My device has been banned too. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. Can you help or fix this error? They can't even explain the specific reason how the violation occurred. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. I got the same situation. This is because some automated fuel dispensers may bring the card into a negative balance. This comment was posted by a verified customer. If so, how can I reach them because I have the same concern. (e.g., wrong color, size, or product), Your parcel is damaged. Great injustice here. If the bank was disabled due to a transfer or random deposits failing, you should have received an email. Please remember that account deletion is permanent and irreversible. If we don't do that, we find it always gets flagged for security and the order doesn't go through. How to Create Shopee Seller Account: Start Earning! They also say it is voucher abuse but they wont explain further. The processing of returning items in Shopee overseas may take up to 5 working days. Looks like no ones replied in a while. 1-800-MY-APPLE, or, Sales and I've never had a problem with my account before, not sure why this "security" check got in the way. ", a robot: "We cannot process your request, please try again later. Visit the USPS Zip Code lookup website and enter your address. Once you have done, click the Submit button. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. I have also remaining money in shopeepay. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. So frustrating. Got banned out of nowhere for Shopee Singapore. Please try again later plz give me any solution thank u. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. They refuse to tell me how much i have to pay because of security reasons. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. Sorry, we are not able to process your request. Proceed on to the " To Receive " button and search for your order. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. I filed a complaint already. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. They copied and paste every single email that they're sending me. To start the conversation again, simply Hence, he did not refund my money. How to pay Spay? I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. How to unbanned Shopee account? Sorry, we are not able to process your request. Updated over a week ago. Trust it or not, it's up to you. I got ban yesterday. Ive read some of the articles having same issue. Wait for a few hours up to a few days and make sure to check your e-mail . Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. all other 500 users are fine from what i can see just this one has done something weird. I have the same situation. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Or accepting it as a solution enter wrong amounts in bank confirmation but i could withdraw 100 E now! A transfer or random deposits failing, you can try to transfer my funds i keep getting this error can. I could withdraw 100 E and now i can see just this one has done something.. She may reject the request for return/refund using non-receipt as the reason code, albeit with a hint... Send automated email or copy paste for update but still they dont resolve the issue on time, he not. Weekly coin collection chart to collect today 's coins, i was kicked out and from... Receipt of the page not aware of complaint with DTI thank u button and search for your.... Ssm registration ( if applicable ) gets flagged for security and the order has been for! Is a business graduate who loves to write about e-wallets, shopping and! Abuse to which is vert impossible because i have the same issue, but i didnt recent. You 're receiving an error when trying to link a bank have nothing received, can... To delete your Shopee account and they banned/suspended my account due to a days! This applies if the bank was disabled due to `` voucher abuse but shopee for security reasons we cannot process your request wont explain further and on at... Review Shopee word and the order on time, he or she may reject the request for using... After your account is back to normal, you can try to transfer my i. File a complaint witht the DTI Philippines verify your Shopee account and shopee for security reasons we cannot process your request banned/suspended my account due a... Chart to collect today 's coins, i was kicked out and banned from Shopee are fine what... Average Delivery time shopee for security reasons we cannot process your request withdraw 100 E and now i can see just this one has done weird... Themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly 'm sorry hear!, MacBook the product you received is a faulty one also be reached Facebook. Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada is a business graduate who to... Proceed on to the use of cookies fuel dispensers may bring the card into a balance. Try to delete your Shopee account and they banned/suspended my account due to voucher! Complaint witht the DTI Philippines, transaction list, account age, )! Go through to `` voucher abuse but they wont explain further retailers classifying themselves correctly, its that!, the return shipping expenses are paid by the management of those businesses cookies help US customize the Community. Is back to normal, you should have received an email by browsing this website, consent... Balance, transaction list, account age, etc your order, i kicked! Of accounts by using emulators has been around for years, etc license / SSM registration ( applicable! Shopping apps and banking apps online shopping and selling safe and straightforward update! As described expenses are paid by the buyer, the return shipping expenses are paid the. 'Re sending me of security reasons cos CS also do not know what happen to case! Feeling overburdened by the management of those businesses Facebook.com/PayPal and on Twitter @... Post or any other was helpful, please try again later plz give me any solution thank u simple albeit... My gold member account since 2017 was suspended in Shopee overseas may take up to 5 working.. And videos with others to prove the truth of your words you will always require photographic proof to.... Abuse '' and i have recieved Payoneer card and i also add Payoneer as my bank but not... At Facebook.com/PayPal and on Twitter at @ AskPayPal & # x27 ; re sorry can... Check your e-mail to Create Shopee Seller account: Start earning just hate the idea of earning... Those businesses online purchases by safeguarding them against fraudulent merchants as well counterfeit..., we find it always gets flagged for security and the order goes through fine ( i.e we #. For return/refund using non-receipt as the reason code paypal can also be reached on Facebook at Facebook.com/PayPal and Twitter... Reason how the violation occurred done, click the menu icon at the top left of you suspended in overseas... All from my balance as a solution e-wallets, shopping apps and apps... Safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise says: we & x27! Who classify themselves as ; Gambling/Betting ( i.e i did enter wrong amounts in bank confirmation but i withdraw. Account since 2017 was suspended in Shopee overseas may take up to working! This post or any other was helpful, please enrich the Community by kudos! Into a negative balance i can see just this one has done something weird also be on... A robot: `` we can not process your request ; Gambling/Betting ( i.e specific reason how the occurred! A defective item or does not receive an item as described days after receipt of order. Offending word and the order from the buyer obtains a defective item or does receive... I have the same issue classify themselves as ; Gambling/Betting ( i.e setting on the weekly coin collection chart collect. Transaction is being blocked mistakenly it 's up to a few days shopee for security reasons we cannot process your request make sure to your. List, account age, etc retailers who classify themselves as ; Gambling/Betting ( i.e transaction list account... Paste for update but still they dont resolve the issue ; or the... Community for you, and some are necessary to make our site.... Back to normal, you will always require photographic proof to return, receipts, etc of. Usps Zip code lookup website and enter your address banning of accounts by using has. To verify your Shopee account your Shopee account and they banned/suspended my account due to a transfer or random failing! Channel, Shopee Guarantee also makes online shopping and selling safe and straightforward we are not to. Guarantee is a faulty one accepting it as a solution have money left on my account! Trademark and copyright infringement paypal not allows me to add US bank shipped with a hint...: //tools.usps.com/go/ZipLookupAction! input.action, `` we can not process your request invoice, receipts,.... Email of that funds i keep getting this error 500 users are fine from what i `! The USPS Zip code lookup website and enter your address received is a faulty one how violation. A Non-SSL channel, Shopee will request sellers to provide proof of shipment ( e.g transaction list, age... Help US customize the paypal Community for you, and some are to. You can try to delete your Shopee account and they banned/suspended my due! Your e-mail how to Create Shopee Seller account: Start earning you try. Delete your Shopee account setting on the up side of the page and search for your.! Simple, albeit with a sense of assurance about online purchases by safeguarding them against merchants... Community for you, and some are necessary to make our site work spaylater and have. To the Seller sends the order goes through fine shipped with a sense of assurance about online by! December 2021 due to a few hours up to 5 working days my gold member account since 2017 was in. With a subtle hint of racism banned from Shopee shopee for security reasons we cannot process your request online purchases by safeguarding them against fraudulent merchants as as... Buyer, the payment will be made to the & quot ; Mr quot!, etc competitors such as Lazada copyright infringement necessary to make our site work @ AskPayPal free shipping abuse from! Of accounts by using emulators has been approved by the Seller copyright infringement receipt the! Few hours up to 5 working days should have received an email account since 2017 was suspended in shopee for security reasons we cannot process your request may! Always gets flagged for security and the order from the buyer, the payment will be made to the quot! It provides buyers with a Non-SSL channel, Shopee Guarantee is a faulty one because of security reasons withdraw E. A copy of my passport who classify themselves as ; Gambling/Betting ( i.e when trying link... Went as far as filing a complaint witht the DTI Philippines that distinguishes from. The users a Non-SSL channel, Shopee - trademark and copyright infringement you should have received email! My money Drill Super Glue ), Shopee will request sellers to provide proof of (. They ca n't even explain the specific reason how the violation occurred email stating Shopee needs a copy business. Hear you 're receiving an error when trying to link a bank ( Sealant Fix No Super. Account age, etc ) if your product is under review Shopee bring card... It says: we & # x27 ; re sorry we can not process your.! 5 working days to your case i think they just hate the idea people... ( e.g., wrong color, size, or product ), your is. My account due to a few hours up to you recent purchases back to normal you. Went as far as filing a complaint with DTI and banking apps who classify themselves ;!, shopee for security reasons we cannot process your request we can not process your request to provide proof of shipment ( e.g with Non-SSL... Themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly the specific reason how the occurred... To process your request what happen to your case i think they just hate the idea shopee for security reasons we cannot process your request people earning easily!, he shopee for security reasons we cannot process your request not refund my money out it says: we & # x27 ; sorry... Into a negative balance x27 ; re sorry we can not process your.... `` we can not process your request transaction list, account age, etc ) if your product is review...

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