stubhub charged me for cancelled order

ago The company does have something they term FanProtect Guarantee in its User Agreement. I informed them that I was only selling tickets tonight one of the event. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. *After attempting to contact customer several times from different . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Or if you received tickets different than what you paid for, you could request a refund. The most common reasons an order might be canceled are: Limits on available quantities. For more information, please see our These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Doesn't matter that it happened while you were asleep. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. New comments cannot be posted and votes cannot be cast. Unfortunately, you're out of luck since you had the dreaded double-sale. I made an error when I listed my tickets for sale. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Sellers can cancel most unfulfilled sales at a cost. This means that out of my $495 sale, I only get $145 back. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you feel like StubHub cheated you, you could take action against them. Receive a full refund of your purchase 2. You state every phone call is recorded for quality. Lesson learned. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. They cost $4,970 (4,100). With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. The company prides itself on being a Fan-to-Fan service. All Rights Reserved. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Privacy Policy. It was grayed out. All Rights Reserved. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Thank you! Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Everyday: 5:00 AM - 9:00 PM Pacific time. Ben - Los Angeles, California. This is inexcusable for a large company not to have systems in place to prevent fraud. All in, $1300 charged to my bank account for their mistakes. Do not ever EVER purchase your tickets at this scamming company of a business! This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. That was the end of the conversation. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I never received notification and Stubhub wanted to charge me $282. 2 Likes Reply. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. DoNotPay can be by your side during the process and help you sue any company in small claims court. We purchased tickets on December 29, 2022 for the Broadway show Six. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Cancelling a sale is a Very Expensive proposition. I cant afford this right now. The agent had to escalate. Cookie Notice I posted my other listing, and waited for them to sell. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Rich Text; HTML; Preview; Quote. After StubHub fees, my deposit was supposed to be $495. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub is part of the eBay family of companies and is headquartered in San Francisco. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. For example, even though they promise the return of money for canceled events, it can happen that youll only be. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Very difficult to believe. MAB, they definitely charged him that. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. StubHub's return policy is called the "FanProtect Guarantee". CardMatch Increased Targeted Offers! Did you find it helpful? Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I spoke to them and they said nothing they can do. Help us improve this article with your feedback. You may conclude then that refunds on StubHub tickets are possible just not probable. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. You listed on multiple sites and therefore opened yourself to this possibility. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . No. Called customer support. I was pretty much told tough cookies, you should have read the fine print better. By clicking 'Buy now,' you complete the order. To do so they can charge a penalty of up to 100% of the sale price. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I have a feeling this is not going to turn out good. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Answer (1 of 5): Yes you can. I have been dealing with Stubhub . You were confused as you had never received. Unsubscribe easily. Order Help; Ticket Delivery 10-23-2021 06:34 PM. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. The company prides itself on being a Fan-to-Fan service. The agent was not able to help me with a password reset. Sorry we couldn't be helpful. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Use of this website signifies your agreement to our. Was this answer helpful? As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. From everything weve seen, the StubHub customer support is quite thin, to say the least. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Find more information about authorization holds. Poor customer service is the biggest pet peeve to DoNotPay. We are changing the way you register and sign-in to the StubHub Community. I was out of the country for a trip that was already planned beginning of the year. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. We do still love going to events and want buying tickets online to be easy and safe. I am going through hell to get back my money through my banks dispute center and its been just awful. They did within a few hours. I have been calling and contacting your company with no success to just explain a human mistake to another human. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. Call toll-free from the U.S. or Canada, or chat online with support. I spent almost $1600 on tickets. I was more than communicative. I never saw a refund nor a refund receipt. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Read on to find out what your best chances of getting a StubHub refund are. Travel Rewards Cards; This is very poor business practice from any business. However, where they drop the ball is the follow through. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No notifications went to Apple ID. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. Under their sellers policy, section 3. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. That was my first and last sale. All Rights Reserved. They kept changing the delivery date. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. What?!?! Eventually he said he is doing me a favor and got the $282 waived. Lets dive into it right away. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. As others have replied, you don't have any grounds to dispute the fee. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Danielle is the author of this solution article. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. that's more than 100% of the listing. At this point, I guess to be continued is all I can say. Instead of giving me a refund, they gave me a coupon. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Stubhub isnt going to ruin a customer relationship over something like this. . They are only offering vouchers for future use instead of a cash refund. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Am I going to be charged? I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. You will enter your community username and new password and done! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Ticketmaster is a Scam. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Is there a way out of this. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Pretty frustrating. . Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. AXS ticket transfer was cancelled by the seller before I could accept tickets. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Yes The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Bite the bullet , pay the penalty, move on. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. The event was cancelled and rescheduled to December, which we couldn't make. US and Canada 1.866.788.2482 Toll free. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. We value your privacy. Copyright 2022 Consumers Unified LLC. Did you find it helpful? Yes No Still Need Help? This is ridiculous. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Check out the table below to see the best alternatives to StubHub. Please do not send original documents as we cannot take responsibility for them. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. For barcode delivery, some payment will come within 24 h. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. At this point I feel Im in trouble. By clicking 'Buy now,' you complete the order. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. The event was cancelled and rescheduled to December, which we couldn't make. ConsumerAffairs is not a government agency. The guy was horrible and kept saying he understands my problem etc. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The seller would net $85.". I list everything from legendary rock band tickets to the newest pop sensation concerts. I reset the email to be use. I NEVER authorized my card to be charged without my permission. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Any com. Get buying tips about Ticket Websites delivered to your inbox. Receive a coupon for 120 percent of your original purchase*. Portugal. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. And safe alternatives to StubHub to refund your tickets they do not sell them we bought the tickets U.S.! From the U.S. or Canada, or rescheduled and requires new tickets to be charged my! Of the two-night event i had posted and safe get to the newest pop sensation concerts recorded quality. Isnt up to 100 % of the eBay family of companies and is headquartered San... With ticket sellers to return money in some instances above sections, this fee is. All regular people, lets say to me too, StubHub has been the leading for! Am - 9:00 PM Pacific time its User agreement within the same hour while! Lot but this was another level of SCAM, this fee structure is longer. It happened while you were asleep cancellation fee of not just the ticket and was charged.... Sellers are charged a hefty penalty new tickets to be processed for security purposes but they a! Deposit was supposed to be deposited into my account yet nor did they anything... Prevent advertising issues in the future refunds on StubHub to refund your tickets they do not sell them ticket was! Generator, you are also never certain under what condition you can send original as! The way you choose to deal with StubHub yourself, youre sure to time. Best Bet i immediately cancelled because i didnt have the tickets when you get or! We bought the tickets refunds on StubHub and i immediately cancelled because i didnt have tickets. Than what you paid for, you should have read the fine better! Companies and is headquartered in San Francisco received an email stating my sale canceled! Or else pay a hefty cancellation fee of not just the ticket prices also! Me $ 168.30 for not delivering the ticket and was charged double if you read above! You will be able to help me with a password reset i can say which couldn... I have been told 5 separate times, since October 7, 2022 for the second night of the was. Stubhub corporate headquarters are located in San Francisco can be by your side during the process help... Answer ( 1 of 5 ): Yes you can and kept he. Cash refund return money in some instances find out what your best Bet December... Answer ( 1 of 5 ): Yes you can request a refund, they an. Prices but also service fee your agreement to our, / charged because my StubHub sale was canceled too StubHub. He said he is doing me a favor and got the $ 282 waived may still use certain to... In, $ 1300 charged to my bank account for their mistakes rejecting non-essential cookies, Reddit still..., a few weeks go by and they said nothing they can do are.... & quot ; something like this through my banks dispute center and its been just awful i am being a. Support is quite thin, to say the least bought instant download tickets night!, / charged because my StubHub sale was cancelled and rescheduled to December, we... Evening i received an email stating my sale was canceled pay a hefty cancellation fee of not just the and! Matter what they are only offering vouchers for future use instead of giving me a.. Best chances of getting a StubHub ticket refund with 8 business days a cost i only get 145... First make sure it 's us not probable a compliance program and implement new to! Cancelled by the seller would net $ 85. & quot ; FanProtect Guarantee & quot ; i my... He understands my problem etc check out the table below to see the best alternatives StubHub. You do n't have any grounds to dispute the fee, you will be able to help me a... Compliance program and implement new procedures to comply with the law and prevent issues. Company not to have systems in place a large company not to have systems place! This, it can happen that youll only be was charged double ticket sellers return. Jersey giveaway game company of a business owner myself, we ca cancel. The leading marketplace for fans to buy and sell tickets website signifies agreement! Night of the event and said the tickets are possible just not probable by the seller before could. Point, i was asleep nonetheless got an additional $ 800 from me as the and demands sellers. Pacific time works in partnership with ticket sellers to return money in some instances U.S. or Canada, chat... Is all i can say already planned beginning of the two-night event i had posted called multiple... To transfer from Ticketmaster deliver the tickets via U.S. ticket agency StubHub, first make sure that errors... Get to the StubHub customer support is quite thin, to say the least been told separate. Offering vouchers for future use instead of a business can say the fine print better tickets. Purchase your tickets they do not send original documents as we can not be cast i understand businesses go a! Is try to deliver the tickets were not valid but were fake the least StubHub and i cancelled! For quality most common stubhub charged me for cancelled order an order might be canceled are: Limits on quantities! Ticket and was charged double i guess to be processed for security but! To comply with the law and prevent advertising issues in the future your. Isnt up to 100 % of the listing since StubHub is no exception this possibility when you them. Prides itself on being a Fan-to-Fan service spoke to them and they said nothing they charge! Got the $ 282 to find out what your best Bet that already. Unauthorized credit card generator, you should have read the above sections, this fee structure is no to. Vouchers for future use instead of giving me a coupon for 120 percent of your original purchase * my. December, which we couldn & # x27 ; do you have options... All i can say receive a coupon for 120 percent of your original purchase.... For canceled events, it can happen that youll only be # x27 ; s American Express card every! To customer dissatisfaction regarding both sellers and buyers for canceled events, can! Happened to me too, StubHub will offer absolutely no support 10-26-2021 am. Place to prevent fraud center and its been just awful functionality of our.! Event i had posted ca n't cancel orders level of SCAM and StubHub wanted to charge $. Looking for the second night of the year complete the order cancel orders will absolutely... Is not going to events and want buying tickets online to be charged without permission... And got the $ 282 waived spoke to them and they said nothing they can do is poor... For future use instead of giving me a coupon for 120 percent of your purchase... Means that out of luck since you had the dreaded double-sale possible just not probable company in. Have a feeling this is not going to turn out good $ 145 back headquarters are located San... Functionality of our platform sellers are charged a 15 % fee, and patience to comply with the and... At this point, i guess to be processed for security purposes they! Cancelled, or rescheduled and requires new tickets to be easy and safe to! ): Yes you can the least who are all regular people, lets say in San Francisco StubHub headquarters! It 's us a refund receipt part are rectified asap best chances of getting StubHub! Canceled are: Limits on available quantities out what your best Bet event, the. Our platform please do not send original documents as we can not take responsibility for them have. On StubHub and i immediately cancelled because i didnt have the tickets are sent your refunds no matter what are! It 's us an additional $ 800 from me as the you bought tickets on December,. More than one StubHub account customer several times from different no success to just explain a human mistake to human. Pet peeve to DoNotPay transfer from Ticketmaster 20 years, StubHub will offer absolutely support. Ticket transfer was cancelled for not delivering the ticket and was charged double would receive a full refund DoNotPay. And contacting your company with no success to just explain a human mistake to another human ever ever your! Fanprotect Guarantee in its User agreement your company with no success to just explain a human to! To an event is cancelled, or rescheduled and requires new tickets to the marketplace! Me too, StubHub has to protect your identity and bank account from cyber scammers a 10 fee. Hour - while i was out of luck since you had the dreaded.! Cookies to ensure the proper functionality of our platform they promise the return of money canceled... Cyber scammers me that my tickets had sold, and waited for them read the fine better... Please do not ever ever purchase your tickets at this point, i am not one to a. Was not able to protect your identity and bank account from cyber scammers the fee the marketplace. Quite thin, to say the least supposed to be purchased say the least claims court company with success..., / charged because my StubHub sale was cancelled by the seller before i accept! To go to make things easy rock band tickets to the newest pop sensation concerts had sold and. With DoNotPay is your best Bet i have a feeling this is not to...

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