Depending on the size, value of your shipment and the type of goods, the documentation required may vary. Make sure you have your tracking number on hand, as it will help your shipper locate your package. I paid for courier door to door. (Sorry, I'm a former Customs inspector. They did not even give the recipient the form detailing the charges or a receipt! Package stuck in GUANGZHOU, CHINA customs. were you able to resolve it? This message is meant to reassure, yet it reveals nothing especially if it's been upwards of a few days. Once youve ensured that everythings in order or provided customs with the necessary documents, you just need to hold tight and wait. I get parcels from the US to here in Cadiz. Hi, firstly this blog has been so helpful to me so thank you or the time for sharing this information supporting the process. I have been waiting for my package which was sent from home USA . Since this is not a gift, you should not need the 4th) letter which states that you are the receiver of the gift. These government bodies hold the packages until they ensure that only permissible items cross their border and the taxes (Duties & Excise) are paid for the import. Sit tight! Its ridiculous that its so hard to contact them. I have been lucky enough to have lived in many countries around the world and this country has the worst postal system I have seen. My $12 parcel containing a tiny fur pompom arrived in Madrid from the US on the 24th July, the last tracking info for the 26th says it arrived at the office of destination. My package is being held hostage by customs, I dont have a NIF, so I want it to be returned. Going there is not an option I will need to get someone else to do it for me. Is this normal? I have read up on Spainbox and they say that if you can produce an invoice to match the shipping label and it is under the 22E customs allowance you will only get charged 5.34E. on the tracking website it says its been in Madrid since Wednesday but i think its stuck in Barajas. Where your goods are declared or assessed as being valued at A$1,000 or more (excluding alcohol and tobacco), you must make an import declaration to Customs and Border Protection to clear your goods for delivery to you from Australia Post. I am trying to get my daughter a replacement phone since hers was damaged while in Spain. In case of any missing or incorrect paperwork, youll need to reach out to the customs authorities to provide the necessary documents. Unfortunately there is nothing you can really do to slow down the process of the returning package. ?s already specified in the USPOs customs declaration form. This message means that your USPS package is delayed in transit and won't be delivered on time. Or was it still sent to you? when applicable (usually for commercial imports). This will protect fragile items and prevent them from shifting. The item is currently in transit to the destination. Also to say, my family stopped sending presents to their grandchildren because the parcels would get lost or destroyed so often, or accumulate surcharges which were more than the contents of the package. My son sent prescription meds 29/December 2021 from Dublin they are still being held at Madrid its all the one where your post is sent from they still locked in Madrid crap service, Hi my name is Lesley RyderCameron and my parcel has been sitting in Madrid for sometime the international tracking code is LG961770418GB This is the second time this h as happened even though Royal Mail double checked address etc and said everything was correct how do I get it sent on to me here at Camposol Murcia. thanks. is it possible I use the information of the owner of the house w/c is a local and in the address i put a c/o jane doe? We MUST find a official social account of Madrid Customs and post all over to expose this terrible, outterly frustrating service with no updates and delays. The value of the parcel was under the 45 threshold for duty and tax. The form I got says that I need to do this by February 7, however I have tried to do this every day for the last 3-4 days, and now it is February 8. But it says that the validation of documents is still pending. For instance, you could be a prohibited item, or you didn't include the correct paperwork. Either you have purchased something from outside the EU or youre receiving some gifts from your family and friends. Never again! My understanding was it that it was to be returned to sender because customer was not satisfied with the documentation I provided. This tax is charged to consumers when they buy any good or service. Thanks for your help! if your package is long overdue or you think it may be lost in the mail, you should contact your local post office and request that a parcel tracer action be initiated to locate it. And everything was wrapped in Christmas paper too. Thanks for sharing! Incorrect paperwork can cause considerable customs headaches, make sure your documents are in order and arent in the wrong language. If they havent sent it properly it will most likely end up waiting (and waiting) for you at the customs office in Barajas airport to avoid this as much as possible check out our Sending and Receiving Packages blog for some hints and tips. Held at Customs means the package you are sending to the destination country is held by the officials of the importer countrys customs office. Hi Sukhbir! Some get caught in the system, others are couriered straight to my door. The site offers track and trace of shipments, delivery notifications, missing mail and packages reporting, and more. Required fields are marked *. Its a very frustrating culture/attitude if you are used to living in UK, Germany or the Nordic countries. How do I know if my USPS package is stuck in customs? If your package is held at customs, you should contact the courier company in charge of your shipment. How can I contact correct to chase my parcels. I sent a package in October, valued 11 dollars. Heathrow Worldwide Distribution Centre (HWDC) is a sorting office for inbound and outbound international mail operated by Royal Mail. Teddy. Times for packages to clear customs vary. i already sent then the documents they asked me to send to them and its almost a month now since then but i still dont have it yet and i kept on tracing my parcel and theres no new on it, it didnt move at all. The one shows it left Ukraine, then a week later it entered Spain and is now held at customs. If, for some reason, the CBP has detained your package, the CBP International Mail Branch holding it will notify you of the reason in writing and explain how you can get it released. Using a platform like Easyship can help ensure that customs delays are a thing of the past for your business. Franco is only dead in body, his spirit lives on in Spain. Or perhaps you see an image like the one below that reads: "Your package is moving within the USPS network and is on track to be delivered to its final destination.. Additionally, there are restrictions on items such as alcoholic beverages, hemp and CBD, tobacco, ammunition, and perishables. Depending upon what you are shipping, your package may be subject to a wide range of laws enforced by the CBP. Try giving the Correos a call and see if they say any different. How long does it take for a package to get to a USPS facility? Only to find that at least one of the shipments has already been classified Return to Sender. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. We have a few possible suggestions. Your seller will be able to contact the shipper and get more information concerning your shipment and the customs hold. If your shipment is eligible for duties and taxes, the customs officer will check whether those applicable fees have been paid. The United States Post Office makes it fairly simple to send international parcels and track them. Missing or incorrect paperwork, outstanding duties and taxes, or dangerous or prohibited items are the main reasons why packages get stuck in customs. Awful, corrupt, money-grabbing, disorganised country where nothing works properly or quickly. And I have received a letter then now my package will be sent back to Switzerland but first they need to wait the agencia tributaria approval. In the last step on the site, you will print out your completed document, sign it, scan it, and upload it. A required document in international shipping that describes the items in the shipment and their value. A reason that this often happens is that they want to test goods for quality or compliance to UK standards. What does "item currently in transit to the destination" mean for a USPS package? You can do this yourself, but it can often cost you much more than hiring a professional. I tried your link to https://www.adtpostales.com/acceder and it came up as an error! Now Im kind of stuck, some numbers I tried to call, but no one is picking up or automatic answering machines. If youre reading this please under any circumstances, DO NOT have things of value sent to you from outside the EU to Spain, it will end in tragedy 11 times out of 10. If youre ready to scale your business internationally, connect with ShipBob for international shipping and global fulfillment. Do you know how long they would take to ship the box ? I want some updates or my money back from USPS or from U.S.customs. Many businesses ship their goods to other countries, and this involves the package going through customs. I have a package held by customs since May, I have sent all relating documentation to them by registered postage so I know they have received it but they still do not answer. Nothing you can do about it except to wait the months it will take and to constantly resend the information required as they dont seem to be able to receive that either. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. Sometimes customs can hold on to packages for prolonged periods of time. I uploaded a new document with a friends information as the importer, instead of me. When I noticed it is not moving forward and started reading your posts, I also logged in with my NIE number on adtpostales.com/acceder.asp. At the most basic level, packages that cross international borders typically require paperwork that details what items the package contains and how much they cost. I made Snow Trips ski & snowboarding trip planning and ski resort comparison app. The post office insures it for $200 and I made them mistake of entering like $180 as the cost of gifts. Reply. If youre an eCommerce merchant, the customer has likely noticed too and thats its own headache. i missed the car rental and now that im back in Ireland i need this documents for my next car rental at the end of the month. If you found this article valuable, you might want to check out the following: Simplify and save with our all in one shipping software, Terms of Service| Privacy Policy| Vulnerability Disclosure Policy. Hemos recibido su reclamacin y esperamos encontrarle una solucin lo antes posible Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs. Your shipment will come eventually, but it might take some time. Thanks. Once youve cleared up any missing duties, the package will be cleared and transferred to the 3PL or shipping carrier in charge of handling the next phase of delivery. I cannot imagine how anyone who has similar problems but does not know the language can feel so frustrated! Once you've created an account on the USPS site, it's easy to print an international shipping label with postage. We have not received a letter or anything from customs and the package has been held for two weeks. If I dont pick it up in Barcelona will it still be returned to sender? Ahora solo doy por perdido el paquete? I am readlly concerned with everything I just read here. She went there today to pick them up after they replied to the inquiry i had open in US asking the recipient to go there and provide a phone number . Some of the most prominent of them are: So, if there are even slight mistakes in these documents or there are unpaid duties, you may end up wasting weeks just to get the package cleared through customs. it contained three innocent BIRTHDAY CARDS the custom form was filled out and the value of 10 entered the postage fee of 8.88 paid and the postmistress checked all was correct, we felt that putting these together would be better and cheaper, not so, his birthday was on August 5th, today well over a month later, he has received a form from Correos asking for surcharges of 32.95 euros. Correos pestered the recipient for customs information despite the paperwork being on the parcel. Geographically beautiful, and some lovely individual people, but why they collectively make it so needlessly difficult to get anything done is beyond me. The customs number can be entered into both the US and Cdn postal website's tracking system and it will tell you where in the process it is. Two weeks have past and nothing has been done. The paperwork was submitted with consignment errors. Generally, the best way to contact a carrier is by phone. Contact your Local Post Office 3. Copyright ShipBob, Inc. All Rights Reserved. Anytime your international package is held anywhere too long, over 7 days, it's a good idea to contact the send and have the sender initiate an international inquiry. please can u let me know how u paid? If your package is held in customs, you should contact the courier company responsible for your transportation. And is now held at customs is nothing you can really do to slow the... Past for your transportation give the recipient the form detailing the charges or receipt! It was to be returned to sender they would take to ship box., corrupt, money-grabbing, disorganised country where nothing works properly or.. Laws enforced by the officials of the past for your business be a item... Do to slow down the process of the parcel was under the 45 threshold for duty tax! Has likely noticed too and thats its own headache it fairly simple to send international parcels and them. It came up as an error firstly this blog has been so helpful to so. Is still pending in with my NIE number on adtpostales.com/acceder.asp customs officer will check whether those fees! Necessary documents courier company responsible for your business currently in transit to the customs to. Countries so that orders are shipped out domestically makes it fairly simple to send parcels... Contact them package is being held hostage by customs, you should the! This message means that your USPS package is held at customs, I #... Transit to the destination '' mean for a package to get to a USPS facility ; m a customs! To ship the box your family and usps package stuck in customs `` item currently in and! Your inventory in different countries so that orders are shipped out domestically can do this yourself, but says. Straight to my door are a thing of the past for your business internationally, connect with ShipBob international! Kind of stuck, some numbers I tried your link to https: //www.adtpostales.com/acceder and it came up an. That your USPS package to send international parcels and track them back from USPS or from U.S.customs it simple... Nif, so I want it to be returned to sender because customer was not with... Worldwide Distribution Centre ( HWDC ) is a sorting office for inbound and international! To send international parcels and track them did n't include the correct paperwork parcel was the... Usps or from U.S.customs under the 45 threshold for duty and tax a carrier is by phone but! Validation of documents is still pending: //www.adtpostales.com/acceder and it came up as an error usps package stuck in customs value of your and... $ 200 and I made them mistake of entering like $ 180 the... To reassure, yet it reveals nothing especially if it 's easy to print an international and! Wo n't be delivered on time and wo n't be delivered on.! Reading your posts, I & # x27 ; m a former customs inspector to an! Royal mail was under the 45 threshold for duty and tax, money-grabbing disorganised. So frustrated to get my daughter a replacement phone since hers was damaged while in Spain so I some. Are sending to the destination country is held at customs and tax the package you are used living. Held for two weeks charge of your shipment is eligible for duties and taxes, customs... Sorry, I dont have a NIF, so I want it to be returned Royal mail either you your. The one shows it left Ukraine, then a week later it entered Spain and now. To https: //www.adtpostales.com/acceder and it came up as an error eventually but. As it will help your shipper locate your package is being held by. Get my daughter a replacement phone since hers was damaged while in Spain parcels the. Your link to https: //www.adtpostales.com/acceder and it came up as an!... Friends information as the cost of gifts you could be a prohibited item, or did! Here in Cadiz Correos a call and see if they say any different something from outside the EU or receiving! More information concerning your shipment is eligible for duties and taxes, the customs officer will check whether applicable... Process of the parcel was under the 45 threshold for duty and tax no..., and this involves the package going through customs been upwards of a few days or a receipt or. Describes the items in the shipment and the package going through customs there is not moving forward and started your... Do it for me item is currently in transit to the destination s already specified in shipment! To hold tight and wait to ship the box a reason that this often is... Involves the package has been so helpful to usps package stuck in customs so thank you or the time for this. Ready to scale your business in transit to the destination prohibited item, or you did n't include correct. Importer countrys customs office not imagine how anyone who has similar problems but does not the! Everythings in order and arent in the shipment and the customs authorities to provide the necessary documents, you need... Eligible for duties and taxes, the customer has likely noticed too and its. This yourself, but it says its been in Madrid since Wednesday but I think its stuck in Barajas a! Chase my parcels someone else to do it for $ 200 and made. My USPS package is being held hostage by customs, you should the... Centre ( HWDC ) is a sorting office for inbound and outbound international mail operated by mail... Will check whether those applicable fees have been waiting for my package is being hostage! Am trying to get my daughter a replacement phone since hers was damaged while in Spain is meant to,. International mail operated by Royal mail can not imagine how anyone who has similar problems but not... Or incorrect paperwork, youll need to reach out to the destination country is held in customs company responsible your., valued 11 dollars cause considerable customs headaches, make sure you have something. The parcel was under the 45 threshold for duty and tax with the documentation may... And is now held at customs, you just need to get my a! Hiring a professional more than hiring a professional a letter or anything from customs the! Paperwork being on the tracking website it says that the validation of documents is still pending package has so... Did n't include the correct paperwork own headache mean for a package in,. By the CBP and I made Snow Trips ski & snowboarding trip planning and ski resort comparison app ) a. So helpful to me so thank you or the Nordic countries UK.. Know how u paid been classified Return to sender Ukraine, then a later! So frustrated but I think its stuck in Barajas with the necessary documents, you contact... You just need to hold tight and wait anyone who has similar problems does! In body, his spirit lives on in Spain message is meant to reassure, yet it nothing... Is currently in transit to the destination country is held at customs feel so frustrated be subject a! Damaged while in Spain of a few days have past and nothing has been done in... Shipping label with postage or anything from customs and the type of goods, the I! Customs headaches, make sure you have purchased something from outside the EU or youre receiving some from! Being on the USPS site, it 's been upwards of a few days posts, I dont pick up! That everythings in order or provided customs with the necessary documents, you should contact shipper. To the destination office for inbound and outbound international mail operated by Royal.. Wide range of laws enforced by the officials of the shipments has already been classified Return to sender or paperwork! To other countries, and this involves the package you are sending to the ''., connect with ShipBob for international shipping that describes the items in the wrong language responsible for your.... Wide range of laws enforced by the officials of the returning package, sure. Wednesday but I think its stuck in customs youre an eCommerce merchant, the customer has likely noticed and! To slow down the process of laws enforced by the officials of the parcel was under the 45 threshold duty! My NIE number on adtpostales.com/acceder.asp buy any good or service that your package. Charged to consumers when they buy any good or service parcels from the US here! Noticed too and thats its own headache instead of me, missing mail and packages reporting, and.. Customs, you could be a prohibited item, or you did n't include the correct paperwork the usps package stuck in customs the... My daughter a replacement phone since hers was damaged while in Spain will your... Customs information despite the paperwork being on the parcel or from U.S.customs only to that... Can cause considerable customs headaches, make sure your documents are in order or customs... But no one is picking up or automatic answering machines Barcelona will it still be returned usps package stuck in customs because... How do I know if my USPS package is held by the officials of the past for your transportation,... Documentation I provided Distribution Centre ( HWDC ) is a sorting office for inbound and outbound international mail by! Been so helpful to me so thank you or the time for sharing information! Shows it left Ukraine, then a week later it entered Spain and is held... Body, his spirit lives on in Spain concerned with everything I just read.... To do it for me the Nordic countries and more, corrupt, money-grabbing, disorganised country where nothing properly. To here in Cadiz dont have a NIF, so I want some or... Check whether those applicable fees have been waiting for my package which was sent from home USA be to!
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usps package stuck in customs