Carpetright's latest results revealed its profits . Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. Deeper pile saxony carpets will require additional vacuuming. Experience level Qualified accountant. Terms and conditions apply. Tapi offers interest-free credit on purchases over 500. Please keep your receipt as proof of purchase. Pop in and see us! Save up to 100 a year . Flattening will change the apparent colour of the carpet shading ("shading") and may be permanent ("pile reversal") and may appear to be random but this is not a fault. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . Here's the criteria your purchase must meet to be eligible for a refund: You must have purchased the item within [X] calendar days The item must be unused, in its original condition The item must be in its original packaging You must be able to provide a proof of purchase Final sale items are not eligible for a refund All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Tapi Carpets & Floors or otherwise used by Tapi Carpets & Floors as permitted by law In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. The provision of a link to such a website does not mean that we endorse that website. Tapi Carpets. We'll come to your home, or you can come to us. Click on a basket to view added products or progress you order. 1a Spur Road - Oliver @ Tapi LP Lunika Popat 3 reviews GB Aug. 19, 2022 Invited Yes, we do! Throughout this Website you may find links to third party websites. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. For example, there might be a similar style of carpet in stock that could be fitted immediately, so we'll ask if you're happy to wait or whether you want to change your order. No, 5m is the widest carpet we have available. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. A service may be available on products within the Highland and Island areas but a surcharge will apply. There's a lot of choice when it comes to carpet underlay, and the experts at Tapi can help you decide which underlay is best! Certain products have additional guarantees provided by us or the manufacturer. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. Experience level Manager. Any unopened boxes which are returned will be refunded at 50% of the original box purchase price within the first 3 months of purchase. If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. No mow. We will remove your old floor, take it away and fit your new one. How long does it take from ordering to having my floor installed? Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. A lower tog rating will transmit underfloor heating more efficiently. From time to time we may sell our products subject to a promotional offer. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Tapi Carpets & Floors Ltd nor the 3rd party carrier will be responsible for the disposal nor any costs incurred in the removal of such items provided to protect your goods during transit. The first reason is known as a pole mark and is caused by the pole that the carpet is tightly wrapped around during transportation. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). This may be branded and may contain the manufacturers own product name which may be different to your order confirmation. Faultless service from Tapi Cambridge from start to finish. If you decide you just want to order carpet from us and use your own carpet fitter or lay the carpet yourself, that's absolutely fine. 40 minutes. We retain full responsibility for the products Tapi supplies and will act as intermediary between you and the deliverer/ installer should any liability arise from delivery and installation where Tapi made the introduction to the fitter. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. Can I pay for my order in monthly installments. Where you have placed an order in store and an estimate of the price has been provided but the final price is determined by a home visit there may be a fluctuation in price. We can also uplift and remove your old flooring for an additional cost, and this is something we can arrange for you when you place your order. Yes, we do! Tapi Carpets & Floors. Approx. Check out what 53,312 people have written so far, and share your own experience. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. Can I order flooring online or over the phone? Please confirm you would like to subscribe to our newsletter? Send. Flattening will change the apparent colour of the carpet shading (shading) and may be permanent (pile reversal) and may appear to be random but this is not a fault. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. Approx. There may be a significant variation in the colour and design of your floor due to the random nature which occurs with wood and other natural materials, from which the design has been taken. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. You can also send an email to [emailprotected] or try our Live Chat service in the bottom right hand corner of the website. You're also welcome to collect your order from your nearest Tapi store. Grab time with our flooring experts and all our samples to help you choose. Treat your feet to Luxury Vinyl Tiles. You should check the details of your order carefully including these terms and conditions and if you have any queries please raise these immediately with a sales representative. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. Book a convenient appointment online. Now closed Open Saturday 09:00 - 18:00. . Photos Products & Services Carpet Retail Shop Flooring Shop Carpet Fitter Flooring contractor Home improvement shop Wood floor installation service To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. SHOW DEAL 10% OFF Deal Utilize 10% OFF Coupon Discount Code Make use of this latest 10% discount code on shopping Tapi Carpets and get relaxed. 10000% recommended! Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. If you are arranging for the installation via your own 3rd party fitting partner, please ensure sufficient time is allowed for both the inspection of the goods to take place as well as any acclimatisation needs, per the manufacturers instructions. As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. We often link to other websites, but we can't be responsible for their content. Input your details into the refund policy generator below and . England If you have a line fault in your carpet, please contact your nearest store and we'll arrange for the issue to be rectified. Tapi Carpets & Floors. We'll send you email and text updates about your flooring delivery, confirming the date of delivery and reminding about your Tapi delivery the day before. Approx. We're really sorry to hear you're not completely satisfied with your purchase from Tapi. Finance. A seamless experience so far and friendly, helpful staff. Re-using existing underlay may result in abnormal flattening of the pile. Fitting carpet or any other type of flooring purchased from Tapi is an additional service we can arrange if you need us to. Recently. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Salary Competitive. If you're happy you can place your order on the spot! Available 7-days a week. How is works: we will call you to confirm your preferred delivery day (Monday to Friday). You must contact them within six months of the date of Novunas final response letter to you. Closes 16 Feb 2023 Ref U2MJ1tB36qMS Job role Finance manager. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. We'd be absolutely delighted to visit you at home and measure your space for free. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Our pledge is valid for 14 days after your order is confirmed. If the price is higher by 15% you will be able to cancel the order and receive a refund of any monies you have paid, providing you have not already instructed us to proceed with the order. Please confirm you would like to subscribe to our newsletter? Save . All carpets benefit from the use of good quality underlay. If you want to keep these, please make your fitting partner aware. The appointment for measuring went smoothly and now we wait for it to be fitted. Date of experience: 13 January 2023. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Approx. Our home consultant or estimator will not be able to ascertain if your subfloor requires extra preparatory work if your existing flooring is in situ at the time of the inspection. It's easy to use and will help you visualise a wide range of options, making flooring decisions even simpler. Tapi Carpets & Floors Ltd Firm Ref No. The appearance of your flooring may deteriorate or vary depending upon your usage, demands and aftercare. Subject to status and affordability. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Fitting is chargeable. However the appearance may deteriorate or vary from family to family depending on your usage, demands and care. Sector Accounting - Public practice. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. Click on a basket to view added products or progress you order. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. Don't worry, we promise there's someone there! Approx. 40 minutes. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. If the line doesnt disappear after one month, please contact your nearest Tapi store. Order online or check stock in store. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. If you are not entirely satisfied with your purchase please contact us here. Carpet Underlay Tapi Gold Heavy Use Underlay VS Tredaire Colours Green Carpet Underlay Gold Coloured Flat Bed Sponge Rubber VS Green Coloured Flat Bed Sponge Rubber Both have a thickness of : 10.30mm (approx) Both have a Tog Rating: 1.47 Tog Both have a Impact Sound Reduction of: 44db Tapi Wonder Underlay VS Tredaire Softwalk Carpet Underlay Your chosen samples will be on your doorstepin 2-3 working days. With all that experience we can keep our costs low and pass the savings on to you! We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Please note, we charge 50 to provide a quote when you are making an insurance claim, which is payable to the Home Consultant on the day. Easily bleachable in case you get stains and moths won't attack it. Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. Similarly, damage or marks which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. There are two reasons why there might be a line running along the length of your new carpet. Cookies policy . To make a complaint with Tapi Carpets, you can either fill out a complaints formor alternatively you can email [emailprotected]. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. Tapi Carpets said it aims to become the UK's leading carpet and flooring operator within the next five years. Please confirm you would like to subscribe to our newsletter? Ask one of our flooring experts about this service during your appointment or visit your local Tapi store. Unit 1b Mayflower Retail Park, Gardiners Link , Basildon , SS14 3HZ Directions. Our flooring expert will help you find your dream floor in the comfort of your home. Colours vary from batch to batch and exact matching between separate pieces (especially from multi-width rolls) cannot be guaranteed. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. This method of amending product names is a standard industry practice. One of the many ways we like to spread a bit of Tapiness is by ensuring our customers receive excellent service, at the best price for a beautifully fitted new carpet flooring. 90 minutes. 10 year fitting satisfaction guarantee on carpet. Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. Tapi Carpet may be responsive or may refuse to fix your issue. Available 7-days a week. Go on! Unpopular Tapi Carpets Vouchers SALE Luxury Hard Wearing Vinyl Flooring from 16.99 We've found the lowest prices on popular products at Tapi Carpets! Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. However, this will affect whether or not the gripper can be re-used. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. No-one is answering the phone in Customer Support, what can I do? Enter details about your flooring requirements, and our Flooring Finder will recommend the right flooring for you. Discussion in ' Carpet / Textile ' started by Tony Currie, Sep 28, 2020 . Our gliding, sock-sliding laminate is family friendly and easy to fit. All sizes are approximate and within a tolerance of plus or minus 1.25% in accordance with British Standard BS3655. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. This can vary from store to store so please do get in touch with us via [emailprotected] so we can help find what you're looking for. Whilst we realise this may be inconvenient in the circumstances; we can only offer a refund (for an unopened and undamaged box) of 50% of the original order value. Tapi Carpets & Floors Nottingham, Nottinghamshire has collected 7 reviews with an average score of 3.86. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. We will need to be made aware, at the time of purchase, if any items require more than one person to be moved safely. Available 6-days a week, 9am-5pm. If a fitting partner, upon confirming the condition of the subfloor, finds this to be unsuitable for the flooring purchased, Tapi will refund in full all monies previously paid to us and arrange for the return of the goods to the store. I would like to return some leftover flooring. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. We can also arrange to uplift and remove your old flooring at the same time for an additional fee. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. We are not able to offer a collection service from our third-party carrier nor from any Tapi stores or satellite warehouses in relation to Direct to Home products. Tapi Carpets & Floors Ltd. Some doors, such as fire doors, may not be suitable for modification or need to be carried out by a door easing specialist. We will try to resolve any issues that you have as quickly as possible and if necessary, we will explain how to follow our complaints procedure. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. If you cant find the Tapi Floor Care Guide, dont worry, you can download it here. Home. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. GL51, Cheltenham. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Posted 17 Jan 2023. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. 40 minutes. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . Soft, firm, grey, blue, brown or white, you name it, we do it! This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. Available 7-days a week, some evenings. Design a completely new look for your room that starts from the floor up. Book a convenient appointment online. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! This order is a legally binding contract even if you have only paid a deposit. - 8 weeks of storage from the point of order. | Read 50,121-50,140 Reviews out of 50,190. Areas where foot traffic twist and turns are especially prone to changes in appearance. You use the material on Tapi Carpets & Floors at your own discretion. It's quick and easy and you'll have a decision in minutes! Our flooring expert will help you find your dream floor in the comfort of your home. Some of our floors carry up to 20 years wear guarantee! The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Tapi Carpets & Floors Ltd Firm Ref No. The Free Wear Guarantee guarantees your carpet or flooring will not wear out within the stated number of years on the product. These 14x14cm samples should arrive within 3 working days. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Reply from Tapi Carpets & Floors. Available 6-days a week, 9am-5pm. Approx. Choose one of our wonderful carpets or make matching doormats out of offcuts. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 Save . Available 7-days a week. If the items are being stored for a period of time, carpet should not be folded but should be rolled, and smooth flooring should be kept flat and will need to be acclimatised in the appropriate room 48 hours prior to fitting. The aim of our delivery and care package is to make your installation as smooth as possible. Click on a basket to view added products or progress you order. Available 6-days a week, 9am-5pm. Rest assured, we put your safety first. Oh no! You can pay for your order in monthly instalments with our interest free credit finance option. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. Available 7-days a week. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. We look forward to your new flooring being fitted and hope to see you again soon! This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. If you have alternative delivery requirements, please contact us prior to dispatch of your order. Wood flooring will not wear out within the next five years requirements, and our flooring Finder will the... Faultless service from Tapi Cambridge from start to finish at 10cm intervals with a minimum order length 1! Orpington, Kent, BR6 0PH nearest Tapi store operator within the &! Delivery: we will get in touch with you to ascertain the reason for refusal and whether subsequent... 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tapi carpets refund policy