Get inspiration, tips and holiday competitions straight to your inbox! or re book on other date ,,or tell them my situation ,,,thanks in advance. I see you have - once again - amended your booking forms. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. We have booked a return ferry crossing to Santander on a flexi ticket. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Your cancellation fee depends on the type of ticket you purchased. By comparison, a journey with Brittany Ferries is absolute bliss. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Is this your brand on Milled? Overall this was a much better Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Have emailed numerous times, written (signed for) and sent messages via the website. How is one supposed to contact this company? The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Call 0330 159 7000. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Refunds can also be acquired in the form of vouchers. Overall this was a much better Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Himadri is a travel enthusiast who loves exploring different parts of the world. I booked flexi tickets with BF last year. 2023 Trustpilot A/S. Dear Gavin, Thank you for taking the time to write a review. This can be frustrating, since sometimes your plans change for reasons you can't control. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Brittany Ferries General Ferry Booking Terms and Conditions. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. While doing this the price increased. I booked a Standard Ticket allowing 60 days notice of change etc. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Any comments? Yes just change it to another date. Estimate Value. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Evening meal was great and great service. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. If you need help or advice, its readily available. Welcome Brittany Ferries UK. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Maybe try searching. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Prices at bar very reasonable. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Cabins excellent. We have booked a return ferry crossing to Santander on a flexi ticket. Aug 10, 2022. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. We had a 4 berth cabin for two. Anyone can write a Trustpilot review. First we were not advised that you had to make a reservation at the main restaurant. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Kind regardsLeah Brittany Ferries. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. . Brittany Ferries offer different types of tickets to its customers. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . I liked the updated cost as each section of the booking was completed. Three weeks on and I still haven't managed to speak to somebody. Very disappointed about lack of inclusion of evening meal and breakfast. read more. Flexi 165. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Kind regardsAlison Brittany Ferries, This is not a review. Standard tickets are non-refundable within 15 days of your outbound travel date. Suggested companies are based on peoples browsing tendencies. Have a Flexi ticket booked for end July and need to amend. Would you like to go there now or continue browsing Family Traveller UK? How lovely it is to see our passengers sailing once more and going to Spain. Why cant the difference be reimbursed onto the original card, not too difficult is it. I did most times on line, but they have been very helpful if you ring them. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Important . For the best family adventure just add a Brittany Ferry crossing. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. No doubt I'll be told to claim on my insurance again! Refunds will be issued within seven days. It all screams SCAM! Fees are in addition to any price increase that may apply. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Evening meal was great and great service. Whispering Woods Campground. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Minimal space in the cabin but its Sit back and relax while we do the work. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. FERRY ONLY. read more. The member of staff dealing with my problem was very good. Flexi This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Successfully filing a chargeback can be tedious and difficult. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Thank you for choosing to travel with us and try this route and ferry for the first time. It hadn't been cleaned. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Loved by our customers Revenue impacts the experiences featured on this page. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. Exp. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. 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