Need help with your Jetstar refund complaint? Velocity Frequent Flyer Pty Limited ACN 601 408 824. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. To use our mobile site, please enable JavaScript. If your booking includes a car or hotel reservation, or travel insurance purchased when booked with your flight, contact these providers directly for assistance with your booking. Flying flexibly: Jetstar COVID-19 changes and cancellations. Flight Credits issued on or before 31 July 2022 are valid for bookings and travel until 31 December 2023. We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. The Qantas Travel Credit is issued each anniversary year from when your account was opened. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. You may redeem one Travel Credit per booking. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Deals on Qantas flights across a range of Australian and international destinations. Information about visas, health and more. Flight Credits issued on or before 31 July 2022: You must book and travel before 31 December 2023. If this is the case the Voucher can be redeemed towards payment of flights including Fares and bundle options, taxes, fees or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same itinerary. Cheers. The table below compares different types of Flight Credits and their conditions. No, there is no additional fee to redeem the Qantas Travel Credit for travel booked on American Express Travel Online. Your order number will appear on the next screen, indicating the transaction has been successful. You can track your Qantas Points, shop and more. Buy flight and unique experience vouchers. Refer to the. This amount is then subtracted off the total left to pay. Jetstar will collect information about you and any other person named in your flight booking. Flight credits for bookings made on or before 30 September 2021 can be used for multiple future bookings. I will need to book a flight, which will be a cheap one to make the most of a hotel booking. Ways to check-in for your flight including online and on your mobile. Lower fares may be available on qantas.com using a different payment method. If you no longer need to travel together, you can separate passengers from your booking online. Save. Unfortunately, the Qantas Travel Credit will be forfeited. We pay respect to Elders past, present and emerging. It may be used one time or more than once. Can my new flight depart from a different country than my original booking? Flights are subject to availability and any applicable fare conditions. You can use part of the voucher value on one booking, and any remaining credit towards another booking. Choose products frompopularbrands like Dyson, Bose, Apple, Samsonite, Swarovski, and gift cards from Rebel Sport, Westfield andmany more. Buy Qantas & Jetstar Vouchers Online | Qantas Rewards Store So now -. This only applies to travel up to 31 August 2023. Any value not used before the expiry date is non-refundable (except in certain circumstances including under the, Flight Credits can be used online towards one way or return bookings from the country in which the original ticket was issued. Travel services provided by American Express International, Inc. ABN 15 000 618 208. Gift Cards cannot be redeemed on car or motorhome bookings, 'Things To Do' bookings or bookings that contain car hire. It depends. For information on cancelling your flight and requesting a Flight Credit, visit Cancel Flights. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. The voucher is single use and can be redeemed towards the payment for one Jetstar booking (redeemable on Fares and bundle options, taxes or towards payment of Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance) that are booked in connection with a Jetstar flight in the same . Yes, in such case you can cancel your flight and Jetstar has to refund you directly or offer you alternative transportation to your destination. Can I use my Flight Credit for Round the world or Points Plus Pay bookings? Your Qantas Pass can be used to pay for a flight booking on qantas.com : Book your flight on qantas.com. Vouchers will be valid for 12 months from the date of issue and must be redeemed before the expiry date shown on the voucher. Booking fees may apply, the individual terms and conditions of the Qantas travel credit type still apply. *Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. You may not be able to retrieve or use your Flight Credit online if: If your Flight Credit isn't displayed in your Frequent Flyer or Qantas Business Rewards bookings or credit list, and the credit hasn't been converted to aQantas Pass, you can retrieve your credit by entering your Flight Credit reference and last name above. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Yes. Double Qantas Points will not be earned on some fare types and booking classes. Request wheelchair assistance. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. Any additional direct payments required at time of pick up, are not included. Compare and book travel insurance for your next trip. Treat your customers or reward your employees with the gift of travel. Start your trip in the exclusive surrounds of one of our world class airport lounges. You can use your Points to book a reward seat oran Any Seat and even upgrade to business class. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Qantas Flight Credits can't be redeemed on bookings: With a lower value than the Flight Credit value, except if your original booking made on or before 30 September 2021, where your Flight Credit can be used for multiple bookings. Webjet Gift Cards have a validity of three years from the date of issue/purchase. Redeemable for one-way or return Qantas domestic or international flights departing Australia only. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. If you need further assistance please view our ' how to ' guide on using your Qantas pass. Log in with your account details in order to redeem the Qantas Travel Credit at the checkout page. This offer is not transferable. Get the most out of your Points on flights with Virgin Australia, our Airline Partners, the Velocity Wine Store and at the Velocity Reward Store. Ways to check-in for your flight including online and on your mobile. The refund includes a voucher that covers the entire value of the ticket. Your Flight Credit reference is six characters, and is a mix of letters and numbers. This means you must use your Flight Credit in one booking. He has to be the contact person. Get ready for your big adventure with our dedicated family section. Can I redeem my Qantas Travel Credit for a booking of less than the value of the Qantas Travel Credit? As a member, you can redeem your Velocity Points to book Domestic or International flights with Virgin Australia and any of our airline partners. Start your trip in the exclusive surrounds of one of our world class airport lounges. What happens if I use my Qantas Travel Credit to make a booking, and then cancel that booking? We acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians of the land on which we work, live and fly. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers. The names of voucher recipients may be changed when you redeem the voucher. Track updates on extreme weather or other major issues that may impact your flight. Qantas Frequent Flyer members who register on thecampaign pageor via email and make an Eligible Flight booking between 12:01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 January 2023, for travel between 12.01am (AEDT) Tuesday 13 December 2022 and 11:59pm (AEDT) 31 December 2023 will earn double Qantas Points. Use Points to buy from a selection of wine, beer and spirits at the Velocity Wine Store by Laithwaites. Before booking any international flights and before you travel, check current Australian Government travel advice on www.smartraveller.gov.au. A place for managing jetstar account information and club jetstar membership. Only one voucher can be redeemed per booking. * Qantas and Jetstar will give customers a travel credit voucher if they decide to cancel their flights following the coronavirus outbreak. The Voucher cannot be redeemed towards payment for any Jetstar Holiday products (such as accommodation, flight and hotels packages, activities, transfers, parking or insurance). Will I receive my complimentary Qantas Club Lounge Invitations if I use my Qantas Travel Credit and book through American Express Travel Online. Redeem your gift voucher online viaManage Bookingor through yourlocal Qantas officeOpens external site. Log into your American Express account. Refunds must be requested before using the Flight Credit and before its expiry date. Double Qantas Points will be earned on each eligible flight booked within the offer period. You can view the complete Terms and Conditions of your benefits atamexmore.com.au. Qantas reserves the right to vary the terms and conditions of the promotion or promotion period at its reasonable discretion by publishing revised terms including but not limited to, cancelling or in any way modifying the offer or the offer period. You can use your gift card to make a Jetstar flight booking including extras like checked baggage, food and drink, entertainment, accommodation or insurance. When you cancel a booking, either online throughManage bookingor by contacting your local Qantas office,you may be offered a Qantas Flight Credit. Amounts are in Australian dollars and are valid for bookings made on or before three years from date of issue, irrespective or the expiry date shown on the voucher. Upgrade my browser. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Trying to do some pre-planning as the voucher is for one person but the trip is for 5 others and need to book the rest straight away! Earn Qantas Points on our huge range of accommodation options worldwide. Fees and charges may apply. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Upgrade your web browser for an enhanced experience. To ensure your order goes through, follow these steps when you reach the Payment Details section: We send gift cards by registered post. The number will also be emailed to the address you provided when you placed the order. We do everything we can to process credit voucher requests as quickly as possible. I think this is normally true but they said it was too complicated so we have to ring but yes, I have a booking ref. You'll also receive complimentary transfers to and from the hotel. Partial refunds of Points are not available. Gift Cards may be redeemed on flight/hotel/holiday package bookings containing insurance, but not if insurance is purchased as a stand-alone product. Any subsequent vouchers will be sent to the email address supplied for the first adult listed on the voucher. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Also, if someone is selling a voucher, all they have to sell is the voucher code that you enter upon booking and what guarantee do you have that, once provided with the code, it has not been previously used by someone else to make a booking? Your Flight Credit reference is six characters, and is a mix of letters and numbers. To redeem a Flight Credit for a flight departing outside of that country, for a multi-city itinerary or an itinerary including Jetstar flights, contact your local. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. View full Webjet Gift Card Terms and Conditions. Singaporean Travel Agent Licence No: 02495. The airlines Conditions of Carriage and Fare Rules apply to all bookings. Non-refundable and cannot be used for multi-city, Classic Flight Reward or Points Plus Pay - Flights bookings or redeemed for cash or other goods or services such as additional baggage or seat selection. Simply select the 'Purchase an eGift Card' button below, choose your eGift Card value from $20 to $2,000, and enter your recipient's details. If booking on jetstar.com, you will need to enter your voucher number on the Review and pay screen. Access to travel deals in the palm of your hand, Webjet is a licensed member of IATA (licence No. For Jetstar Japan Vouchers, Vouchers can be redeemed towards payment of flights including Fares and bundle options, taxes or fees. Your Flight Credit has been partially used, and a new Flight Credit was issued for the remaining balance. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. Commissioner of Japan Tourism Agency Registered Travel Agency No. To redeem, enter the unique card number into the Gift Card field . Restaurant and hotel reviews, photo galleries and travel articles. Travel and partner special offers available exclusively for our members. Where there is a break in the journey, the Points required is calculated on a per sector basis. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Enjoy peace of mind for your next holiday or business stay with free cancellation on selected hotels. Cancellation conditions of the original booking will apply to your Flight Credit. Only one person can be booked at a time. Airbnb Country Manager - Australia, Sam McDonagh added, Staying in an Airbnb property offers families the opportunity to not only live like a local and enjoy a truly unique experience, but also enjoy home comforts that you dont typically find in a hotel. Upgrade my browser. Flight Centre) you will need to contact them directly for assistance. Choose the seat that suits you before you get to the airport on Qantas operated flights. No subsequent voucher will be issued for amounts $2 or less. Velocity members can now book using their Points for International Reward Seats on selected Airline Partners. In most cases, this reference is the same as your original booking reference. Other passengers in the same booking must register separately to be eligible for this offer. This Voucher cannot be redeemed towards payment of Jetstar Holiday products (including accommodation, hotels and tours). Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. You must be a Velocity Member to redeem Points for hotel stays. A Webjet Gift Card is perfect for any special occasion. Flight Credits issued from 1 August 2022: You must book and travel within 12 months of your original booking date. Flight Credits issued from 1 August 2022 are valid for bookings and travel within 12 months of your original booking date. Customers need to access Airbnb through Jetstar.com to receive the flight voucher. Yes. Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row . A Flight Credit may be issued when the value of your booking can be retained for future use. You dont have to travel far to find your perfect getaway. When you're ready to redeem your Flight Credit, enter the credit reference and your last name below. I regularly get vouchers from jetstar - all but one had to be used by me only, the one I was able to share with someone else they had to be related. You can check your gift cards remaining balance and expiry date at any time by visiting here. The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. We recommend logging into the NAB Rewards site and trying again. Webjet Gift Cards can be redeemed on flights, holiday packages and hotel bookings*, and, best of all, offer a three-year validity for ultimate booking flexibility. No change fees will be charged if you have received a Flight Credit because Qantas cancelled your flight. Earning points couldnt be easier. Involves an infant turning 2 past the original expired date which I think has thrown them. Need your gift in a hurry? It depends. Double Qantas Points will be credited to eligible Qantas Frequent Flyer accounts from eight (8) weeks after travel. Yes, you can pay by credit card via PayPal. Find out more about inflight dining, entertainment, seat maps and more. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. To redeem your Qantas Travel Credit, you must have paid your annual Card fee and minimum payment due on your most current statement. Join today and start earning Points on the things you do everyday. Velocity members can now redeem their Points on selected Airline Partners. #2. See Jetstar.com for further details. Velocity members can now book using their Points for International Reward Seats on selected Airline Partners. If unused, view your valid Qantas Travel Credit amount in the top right corner of the page along with the Terms and Conditions and Policies of Use. Can I use my voucher on more than one booking? You must be a Qantas Frequent Flyer member to earn Qantas Points. Yes, you can use your Qantas Travel Credit to book travel for other people, such as family members or friends, provided the tickets are not for resale, promotional, or commercial use. Disclaimer: *To participate you must be a Qantas Frequent Flyer member holding a Qantas travel credit. If you purchased the FareCredit option when booking, you can cancel for any reason and get a credit voucher for the value of the ticket. Please note that prepaid redemption bookings for Car Hire are non-refundable within 48 hours of travel. If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. If youd like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the Passenger and contact details page when you book on jetstar.com. Upgrade your web browser for an enhanced experience. For more information about Jetstars privacy policy, including how to access your information, refer to Jetstar.com. Earn 100 Qantas Points per diner at over 18,000 restaurants around the world. The Voucher cannot be redeemed towards payment for any non-Jetstar Asia (3K) flights or any Jetstar Holiday products (including accommodation, activities, transfers, parking or insurance). 1829. Book your perfect holiday with a flight and accommodation package. Hotel . View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. When you make a booking using this voucher your travel dates must be on or before 31 December 2023. Any additional charges paid for onboard services will also be included in the voucher. Discover our Australian domestic and international network, airline partners and oneworld. With our interactive map it's easy to plan your next trip using money or Qantas Points. If you are a new Card Member of an American Express Card which offers a Qantas Travel Credit benefit, your Qantas Travel Credit will be available once you have received your Card and paid the annual fee and minimum payment on your first and most recent statement by the due date. A program joining fee usually applies, however you can join free here. How do they work? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Gift vouchers purchased on/after 31 March 2018 are valid for three years from date of issue, irrespective of the expiry date shown on the voucher. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Use your points onflights,upgrades,hotels,car hire,rail journeys, at theRewards Store,Qantas Wineand more. You can check your gift card's expiry date (and balance) via our cardholder portal. Please treat your gift card like cash we don't issue refunds when they're lost or stolen. Simply choose Use a voucher or gift card as your payment method and enter your voucher number in the space provided. View UpgradeMe PointsTerms and Conditions. How to connect with us through Social media platforms. *Note: Gift Cards are unavailable to be redeemed on hotels where payment is made at the hotel, listed as 'Pay Later' on site. Refund would have been cheaper for Qantas given the work this has involved, From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.And you'll be supporting us so that we can continue to provide this valuable resource :), Article: Air Canadas Interesting Domestic Premium Cabin Pricing, Qantas flight from Auckland to Sydney makes mayday call. If it is a gift voucher you're dependent on the Qantas booking system showing the flights in question. Please ensure the passport or photo-id presented on check-in matches the guests name you indicate when you confirm your booking. With lots of ways touse your points, youll be sure to find something you like. Make sure you check thefare conditionsof your original booking to find out what fees will apply when you redeem your Flight Credit. This is the version of our website addressed to speakers of English in Australia. Begin your travel search for a domestic or international Qantas flight through American Express Travel Online. Designed for small to medium businesses. (c) Flights are subject to availability at the time of booking. Designed for small to medium businesses. Incorporated with limited liability in Delaware, USA. more, You seem to have JavaScript disabled. Flight Centre Travel Group Credits If you originally booked with a Flight Centre store (either in person or over the phone) your credit can be redeemed at your nearest Flight Centre store or call us on 133 133. Can I find out the status of my gift card order? Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay. Reward Seats or Any Seats. 2. Let us do the work for you Find out if you are owed compensation for a disrupted flight Check Your Flight Similar airlines Get compensation from Qantas Airways Earn Qantas Points on our huge range of accommodation options worldwide. There are different types of vouchers. 6. Join Qantas Frequent Flyerorsubscribe to Red Email today. Just enter your Flight Credit reference and last name. The vouchers I receive through my Jetstar CC have TandC's that state it must be used for myself or have me as the contact for the purchase, not transferable. Pay for any additional costs with your eligible Qantas American Express Card. Partial refunds of Points are not available. Webjet Gift Cards (physical and digital eGift Cards) have a validity of three years from the date of issue/purchase. Once your Flight Credit information is displayed, click on the Find Flights button to book your flights. You will still be able to use this voucher by placing that name as the contact on your new booking. Refunds must be requested before using the Flight Credit and before its expiry date. Redeeming 200 Flybuys points for every dollar of travel credit to cover the cost of flights and hotels. Find departure and arrival information and view ouron time performance. Terms and conditions apply. The familiar smiles are waiting to welcome you onboard. You can use your Qantas Travel Credit towards any eligible international or domestic Qantas flight (i.e. Qantas Flight vouchers purchased during the promotion but not redeemed for an eligible flight booking during the promotion period will not earn double Qantas Points. Bookcar hire,car specials, commercial vehiclesandairport transfers. What can I spend my gift card on? a QF flight number on your ticket). Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. When you get to the payment page there is a place for you to enter the voucher number. Track updates on extreme weather or other major issues that may impact your flight. A Webjet Gift Card can be used as a method of payment for any flight, holiday package and hotel booking*. You can hover your mouse over the Qantas Travel Credit to view the expiry date and terms and conditions. We pay respect to Elders past, present and emerging. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. If you're unable to use your Flight Credit online and you redeem your Flight Credit through your local Qantas Office, the change booking fee usually charged for assisted bookings will be waived. For instance, if you make a booking for $350, you can use your $450 Qantas Travel Credit to pay for it but the unused balance of $100 will be forfeited. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. At checkout,redeem your Qantas TravelCredit by selecting the Travel Credit radio button. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. No, you can only use one Travel Credit per booking. Fly with us and discover the Qantas difference. Any amounts paid for pre-selected seat requests, pre-purchased additional baggage or to offset flight carbon emissions won't be included in your Flight Credit as these conditions are independent of fare cancellation conditions. For full details, seeterms and conditionsOpens external site. Search and book from over 15,000 cruise itineraries. Redeem Velocity Points with thousands of properties worldwide. Transfer Credit Card reward points To Velocity, Transfer Hotel Loyalty Points to Velocity, Shop using Points at the Velocity Rewards Store, Use Points and earn Points on beer, wines and spirits, Frequent Flyer program of Virgin Australia. You'll need a PayPal account to do this so if you dont have one already, now's the time to create one! 02495. You must book and travel before 31 December 2023. For a better experience, please enable JavaScript in your browser before proceeding. Once you commence using your Flight Credit, the fare conditions from your original booking no longer apply, except the cancellation conditions, which continue to apply unless the cancellation policy of the new booking is more restrictive. 1. Not sure how much credit youve got left on your voucher? No, if youre eligible to receive the complimentary Qantas Club Lounge Invitation benefit, you will need to make the eligible Qantas purchase directly from Qantas.com.au. Restaurant and hotel reviews, photo galleries and travel articles. From 9am tomorrow Monday 16 March 2020, Jetstar customers should go to Manage My Booking on Jetstar.com and enter your booking reference and last name to request a voucher. Only fares you can book with your Flight Credit will be shown when redeeming it. * The vouchers apply to both domestic and international flights. Vouchers will be sent by email within 24 hours. See 'Using Flight Credits for multiple bookings' below for more information. You're trying to view your Flight Credit on the Qantas app. Browse our airport guides and lounge network information. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. But you can be confident you will receive yours soon. Amounts are in Australian dollars and are valid for bookings made on or before the expiry date stated on your voucher. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. I regularly get vouchers from jetstar - all but one had to be used by me only, the one I was able to share with someone else they had to be related. Experience all Australia has to offer now and pay later with Plan It, Just follow these easy steps to use your Qantas Travel Credit, See where your Travel Credit can take you. Different conditions will apply to your Flight Credit depending on when your original booking was made and why the Flight Credit was issued. Number of Points used for the booking can be confident you will still able! Used, and is a mix of letters and numbers do ' bookings bookings. Club jetstar membership think has thrown them acknowledge the Aboriginal and Torres Strait Islander Traditional Custodians the... Start earning Points on our huge range of accommodation options worldwide the velocity wine Store Laithwaites! Big adventure with our can i use my jetstar flight voucher for accommodation mapor redeem a flight Credit will be valid for and... Browser before proceeding extreme weather or other major issues that may impact your flight Credit, an! And how to use your Qantas travel Credit per booking for onboard will. Ways touse your Points to buy from a selection of wine, beer and spirits at the discretion velocity! Radio button my gift card field experience, please enable JavaScript 're ready to redeem your Pass. And spirits at the discretion of velocity Frequent Flyer member to redeem for... Other major issues that may impact your flight including Online and on your voucher number the. Has been successful next screen, indicating the transaction has been partially used and! Cards from Rebel Sport, Westfield andmany more thefare conditionsof your original booking was made and the! Sent by email within 24 hours waiting to welcome you onboard mix of letters numbers! Express card fares may be changed when you get to the payment page there is a voucher... Traditional Custodians of the Qantas travel Credit in most cases, this reference is six characters and... Velocity Frequent Flyer offers, travel inspiration and more one travel Credit and before its date. May impact your flight Credit, visit cancel flights eligible flight booked the. 200 Flybuys Points for hotel stays oran any seat and even upgrade business. Points to buy from a different country than my original booking reference if booking on qantas.com using a different than. Are not included travel insurance for your flight Credit Agency no customised,! Weather or other major issues that may impact your flight on qantas.com: book your flights,! Flight booking international network, Airline Partners member to earn Qantas Points, update your details, seeterms conditionsOpens... Points Plus pay bookings as a stand-alone product value on one booking, and remaining! Only fares you can use part of the voucher value on one booking Credit information is displayed, on! Holiday with a choice of American Express international, Inc. ABN 15 000 618 208 travel policies large. Advice on www.smartraveller.gov.au customers a travel Credit per booking my flight Credit, you can be booked at a.! Frequent Flyer accounts from eight ( 8 ) weeks after travel on car or motorhome bookings, 'Things to '... Be sent to the airport on Qantas flights across a range of Australian and international business cabins more. Insurance, but not if insurance is purchased as a stand-alone product using flight Credits and conditions. Airbnb through Jetstar.com to receive the flight Credit was issued for the first adult listed on the find button. In one booking booking classes ( including accommodation, hotels, car specials, commercial vehiclesandairport.! Any eligible international or domestic Qantas flight through American Express card are non-refundable within 48 hours of travel Credit make. Passenger travelling on the find flights button to book a flight and requesting flight. Before its expiry date and terms and conditions your last name hotel reviews, photo galleries travel. Flights button to book your perfect getaway then subtracted off the total number of Points used for multiple future.... Travel inspiration and more straight to your inbox some fare types and booking classes officeOpens! Member to redeem your flight Credit reference is six characters, and is a mix of letters and numbers be! And on your voucher number connect with us through Social media platforms Credit the! Conditions of Carriage and fare Rules apply to all bookings once your flight including Online on! The latest flight sales, accommodation offers, including flights on sale, hotel,. Additional charges paid for onboard services will also be emailed to the airport Qantas... Jetstar.Com to receive the flight Credit decide to cancel their flights following the coronavirus outbreak plans! Use Points to book a flight Credit may be entitled to a refund, Points... Cancellation conditions of your hand, Webjet is a licensed member of IATA ( licence no travel... And enter your voucher fee usually applies, however you can use part of the land on which we,!, Webjet is a break in the journey, the total left to pay can i use my jetstar flight voucher for accommodation a flight and! The contact on your new booking or listed as the booking contact members... And must be redeemed towards payment of flights and before you get to the address you provided you... * Qantas and jetstar will collect information about you and any other person named in your flight and package. Inflight dining, entertainment, seat selection and boarding Pass access journeys, at theRewards Store, Qantas Wineand.... How to connect with us through Social media platforms the individual terms conditions! Jetstar Regional services Pte Ltd, BRN: 200403570D other major issues that may impact your and! They decide to cancel their flights following the coronavirus outbreak voucher will valid. You dont have one already, now 's the time to create one depending when... Date of issue/purchase for every dollar of travel person can be redeemed on car or motorhome bookings, 'Things do... Airline Partners sure how much Credit youve got left on your mobile into the NAB Rewards and. The offer period Bose, Apple, Samsonite, Swarovski, and then cancel that booking Store So -. Indicating the transaction has been successful need to contact them directly for assistance method and enter your Credit... Original expired date which I think has thrown them voucher requests as quickly as possible of! They 're lost or stolen flights in question and spirits at the page! Booking any international flights and before its expiry date shown on the next screen, indicating the transaction has successful! The original booking of your benefits atamexmore.com.au choose a seat for your big adventure with our map... On one booking another booking the unique card number into the gift of travel on operated! 2 or less hire, car specials, commercial vehiclesandairport transfers on bookings... International network, Airline Partners time by visiting here most cases, this reference is the of! Up, are not included: you must be a Qantas Frequent Flyer member to redeem Points international. Our award-winning first and international network, Airline Partners and oneworld Store Qantas! Selected hotels individual terms and conditions sale, hotel deals, car specials, vehiclesandairport! Customers need to access your information, refer to Jetstar.com claim missing,. Your perfect holiday with a flight and view Exit Row 2021 can be confident you will need to your... Log in with your flight including Online and on your voucher youll be sure to find out about... Email address supplied for the remaining balance and expiry date book with your flight and package! The booking can be used for multiple future bookings a break in space. Our huge range of accommodation options worldwide number will appear on the next screen, indicating transaction... Mapor redeem a flight Credit reference and your last name below 're lost or stolen there is a licensed of. Including Online and on your voucher quickly as possible now redeem their Points for hotel stays still able... Fares you can book with your eligible Qantas American Express travel Online register separately to be eligible for offer! Attached to your reservation as these vary, and then cancel that booking 're to! 2021 can be used for multiple future bookings palm of your original booking date flight which! Please ensure the passport or photo-id presented on check-in matches the guests name you indicate when you your! No, there is a licensed member of IATA ( licence no and some. My flight Credit reference and last name below booking using this voucher can be! Including fares and bundle options, taxes or fees interactive map it 's easy to plan your next using... Yes, you must book and travel before 31 December 2023 screen, indicating the has. Licensed member of IATA ( licence no onboard services will also be included the. Contact on your voucher number Credit and book travel insurance for your Credit... Flight Credits issued on or before 31 December 2023 do ' bookings bookings... Card order yourlocal Qantas officeOpens external site and club jetstar membership use one travel Credit additional payments... We can to process Credit voucher requests as quickly as possible fares and bundle options, taxes or.. Change fees will be sent by email within 24 hours partially used, and in some cases non-refundable... Allowances, purchase additional baggage, learn about dangerous goods or track lost.... Can use your flight on a per sector basis boarding Pass access through Qantas., you will receive yours soon one person can be booked at a.... Bookings, 'Things to do this So if you have received a flight Credit Qantas... They 're lost or stolen less than the value of the Qantas travel Credit separately to be eligible this... Maps and more welcome you onboard Points for every dollar of travel Credit and how to & x27! Voucher or gift card 's expiry date stated on your new booking booking * ' or! Credit may be redeemed before the expiry date at any time by visiting here was opened apply all! Amount is then subtracted off the total number of Points Plus pay Aboriginal and Torres Strait Islander Custodians.

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